Terms of Sale

The Terms of Sale and Refund apply to purchases ("Vouchers") for activities made by zozi's merchant partners ("Merchants").

Voucher purchases can only be made by users with a zozi account. You can create an account by either using Facebook Connect or by signing up for a zozi user account at zozi.com while you are making your purchase.

Vouchers can be applied only to the specific activity offered by Merchant.

Limit one (1) Voucher per redemption. Only one Voucher can be used per order unless otherwise specified by the applicable Merchant.

Vouchers have no cash value. If used for items of lesser value, cash will not be refunded by zozi. Merchant refunds are at the applicable Merchant's sole discretion.

If you redeem a Voucher for less than its face value, you will not be entitled to a credit, cash or a new Voucher equal to the difference between the face value and the amount you redeemed, unless otherwise required by law. You will only be entitled to a continuing redemption value as noted above if the amount that you paid for a Voucher exceeds the amount you redeemed. Continuing redemptions are the responsibility of the applicable Merchant (not zozi).

Vouchers cannot be combined with any other vouchers, third party certificates, coupons, or promotions, unless otherwise specified by applicable Merchant.

Subject to zozi's 100% Satisfaction Guarantee (described below), all sales are final and may only be refunded to the extent permitted by the applicable Merchant's refund policy. 100% Satisfaction Guarantee does not apply to purchases of gear and apparel. Additional terms and conditions apply to zozi Guru experiences. Refer to the "Special Terms" section of the Guru experience page for Guru terms and conditions.

zozi's 100% Satisfaction Guarantee - We want to make sure that every customer has the experience of a lifetime. If you are having difficulty redeeming your purchase, simply give us a call at 1-888-ZOZI-123, or email us at support@zozi.com, and our team will do everything that they can to ensure that you have an amazing experience. If you've called us and we're still unable to get your experience redeemed, we're happy to provide you with a credit to your account, up to $100.

If you redeem your zozi experience and feel that the activity was not as described on our website, let us know, and we'll credit your account for the purchase price, up to $100.

The expiration date of your voucher is listed on the experience terms on our website. Once your voucher reaches the expiration date, it loses its value and we will not be able to issue a refund. Redemption of a Voucher beyond its expiration date is at the sole discretion of the applicable Merchant.

By making a purchase through zozi you agree to receive our zozi daily experience email (with special experience offers in your area) and special promotional offers. If you do not want to receive such emails, please let us know at support@zozi.com.

Neither zozi nor the Merchants are responsible for lost or stolen Vouchers or Voucher reference numbers.

These Terms of Sale and Refund are void to the extent prohibited by law. These terms may change from time to time and zozi will notify you of such changes either via email or by placing a message on zozi.com.

If you have any issues, comments or feedback — please do not hesitate to contact us at support@zozi.com. We are continually striving to improve our service and welcome your input.