Terms of Sale

The Terms of Sale and Refund apply to purchases ("Vouchers") for activities, adventures, and experiences made by ZOZI's merchant partners ("Merchants"), booking and scheduling various activities, experiences, and adventures (“ZOZI Advance”), and purchases of apparel and other goods (“Gear”)

Voucher Purchases - The Fine Print

Voucher purchases can only be made by users with a ZOZI account. You can create an account by either using Facebook Connect or by signing up for a ZOZI user account at zozi.com while you are making your purchase.

Vouchers can be applied only to the specific activity offered by Merchant.

Limit one (1) Voucher per redemption. Only one Voucher can be used per order unless otherwise specified by the applicable Merchant.

Vouchers have no cash value. If used for items of lesser value, cash will not be refunded by ZOZI. Merchant refunds are at the applicable Merchant's sole discretion.

If you redeem a Voucher for less than its face value, you will not be entitled to a credit, cash or a new Voucher equal to the difference between the face value and the amount you redeemed, unless otherwise required by law. You will only be entitled to a continuing redemption value as noted above if the amount that you paid for a Voucher exceeds the amount you redeemed. Continuing redemptions are the responsibility of the applicable Merchant (not ZOZI).

Vouchers cannot be combined with any other vouchers, third party certificates, coupons, or promotions, unless otherwise specified by applicable Merchant.

Neither ZOZI nor the Merchants are responsible for lost or stolen Vouchers or Voucher reference numbers.

Voucher Refunds

General Refunds

Except as explicitly stated otherwise in the “Special Terms” section of a specific experience, if you change your mind about your experience purchase, just write us at yourfriends@zozi.com within ten (10) days and ZOZI will refund the amount paid for any unredeemed Voucher to the original form of payment. For Getaway experiences that require you to pick a specific date or range of dates on which to redeem the Voucher, you may return the unredeemed Voucher within 24 hours of your purchase for a full refund. Thereafter, your purchase will be final and ZOZI will not grant any refunds unless otherwise stated in the Terms of Sale.

ZOZI's 100% Satisfaction Guarantee

We want to make sure that every customer has an exceptional experience. If you redeem your ZOZI experience and feel that the activity was not as described on our website, let us know, and we’ll issue you a refund.

Merchant Out of Business

In addition, ZOZI will always honor your request for a refund in the unlikely event that a merchant goes out of business before the Voucher expiration date.

Merchant Issues

If you are having difficulty redeeming your purchase, simply give us a call at 1-866-267-3273, or email us at yourfriends@zozi.com, and our team will do everything they can to make it right. In addition, ZOZI will always honor your request for a refund if contacted prior to the expiration date of your voucher.

Voucher Expiration

The expiration date of your voucher is listed under the “Special Terms” section of the experience webpage. Once your voucher reaches the expiration date, it loses its value and ZOZI will not be able to issue a refund. However, the Merchant is responsible for permitting you to redeem the voucher for at least the amount paid, even after the promotional value has expired. What does that mean? Vouchers have two separate values: (a) the “amount paid” and (b) the promotional value. The “promotional value” is the additional value beyond the amount paid. For example, if you pay $20 for a voucher that entitles you to $50 of services from a Merchant, the amount paid is $20 (this amount does not expire until it is used or is refunded), and the promotional value is $30 (this amount expires on the date stated on the voucher unless expiration of the promotional value is prohibited by law).

Date-specific Offers

No full or partial refunds are given to customers who fail to redeem a date-specific experience on the date(s) specified on the Voucher. If for some reason the Date-Specific experience is canceled or rescheduled by ZOZI or the Merchant, ZOZI will send you an email notifying you of such cancelation or rescheduling. If the Date-Specific experience is rescheduled, the email to you will include the new date for the Date-Specific experience. If you cannot make the new date for the Date-Specific experience, you will be entitled to a refund of the amount paid upon request. If, however, the Date-Specific experience is canceled and will not be rescheduled, ZOZI will automatically refund you the amount paid.

Gear

Shipping

All Gear orders over $100 will receive free ground shipping in the US. For orders under $100, a flat rate of $7 will be charged for FedEx Ground shipping. Today, shipping is available within the United States. Unfortunately, we aren't able to ship to P.O. Boxes or APO Boxes just yet.

Gear Refunds

Gear in resaleable condition ZOZI is happy to offer you a full refund when gear is returned in resalable condition within 30 days of purchase.

Gear in non-resaleable condition Even if you return gear that is not in resalable condition, or if it is up to six months from purchase, ZOZI is happy to offer you a full refund in credits.

Gear returns more than 6 months after purchase please contact us directly at yourfriends@zozi.com.

Exchanges If you need to exchange gear for a different size or color, we expedite that process by providing you with the prepaid return label. To exchange an item, follow the return process provided and order the desired item(s).

Return shipping The return shipping fees of $7 will be deducted from any refund or credit for returned goods. Use the return label included in your shipment and follow the process provided on the label.

ZOZI Advance

With regard to the ZOZI Advance, Company accepts payments through the payment methods detailed on the applicable payment screen. Charges occur at the time of purchase or shortly thereafter. Company does not accept payment forms other than those specified on the applicable payment screen. User agrees to pay for its purchases through ZOZI Advance and agrees that Company may charge User’s selected payment instrument for any such payments. Company reserves the right to charge additional fees and service charges that may be charged to customers in connection with transactions on the Travel Service. Payments will be listed as “ZOZI 888-9694123” on your credit card statement.

ZOZI Advance Refunds, Cancellations, Changes to Bookings

This section explains Company’s refund, cancellation and related policies related to booking and scheduling activities, adventures and experiences (“Experiences”) through ZOZI Advance.

No refunds will be provided after the occurrence of a scheduled Experience, whether or not User actually participated in the Trip, except as provided in ZOZI’s 100% Satisfaction Guarantee described in the Voucher Purchases section above. Service fees paid through ZOZI Advance are non-refundable.

Cancellations of an Experience made 72 hours prior to the scheduled commencement of the Experience, as listed in User’s e-mail confirmation, will be refunded in full by Company. No refunds will be given for cancellations made less than 72 hours in advance of commencement of the Experience, except as expressly provided otherwise herein.

All changes to the date or time of a scheduled Experience are subject to the Merchant's availability. Up to 72 hours prior to the scheduled commencement of User’s Experience and subject to availability, User may change the date or time of the Experience at no charge. If there is no availability, User may still have the right to cancel and receive a refund under this section. Within 72 hours of the scheduled commencement of Merchant’s Experience, User may change the time or date of its Experience under certain circumstances and subject to availability, but additional change fees may apply. By changing the time or date of User’s Experience within 72 hours of its scheduled commencement, User relinquishes any right to a refund under this section.

Miscellaneous

User is responsible for paying any governmental taxes imposed on its use of the Service, including, but not limited to, sales, use or value-added taxes. To the extent Company is obligated to collect such taxes, the applicable tax will be added to User’s billing account.

USER AGREES TO SUBMIT ANY DISPUTES REGARDING ANY CHARGE TO USER’S ACCOUNT IN WRITING TO COMPANY WITHIN THIRTY (30) DAYS OF SUCH CHARGE, OTHERWISE SUCH DISPUTE WILL BE WAIVED AND SUCH CHARGE WILL BE FINAL AND NOT SUBJECT TO CHALLENGE. USER ALSO AGREES TO ATTEMPT IN GOOD FAITH TO RESOLVE ANY SUCH DISPUTE DIRECTLY WITH COMPANY PRIOR TO RESORTING TO ANY ALTERNATE REMEDY OR DISPUTE RESOLUTION MECHANISM, INCLUDING WITHOUT LIMITATION ISSUING A CHARGEBACK REQUEST TO USER’S PAYMENT PROVIDER.

By making a purchase through ZOZI you agree to receive our ZOZI daily experience email (with special experience offers in your area) and special promotional offers. If you do not want to receive such emails, please let us know at yourfriends@zozi.com.

These Terms of Sale and Refund are void to the extent prohibited by law. These terms may change from time to time and and any such modifications will become effective once they are posted to the Site. It is your sole responsibility to check the Sites from time to time to view any such changes to the Terms.

We're here for you

Our goal is to help you get out of your comfort zone and have delightful experiences. If you have any issues, comments or feedback — please do not hesitate to contact us at yourfriends@zozi.com. We are always striving to improve our service and welcome your input!